Privacy & Terms

Information we receive

You can browse this website without an account or a contact form. If you contact us by email, phone, WhatsApp, or postal mail, we receive the contact details and information you choose to share. We use that information to respond and follow up on your request.

Railway hosts this website. Its hosting infrastructure may process technical information such as your IP address, browser details, requested pages, request times, and response status to deliver the website and help diagnose errors or abuse.

Analytics and cookies

We use PostHog to understand visits and improve the website. Analytics can include the pages viewed, referral information, browser and device details, and page performance. Requests also transmit your IP address to the service.

PostHog is configured in cookieless mode: it does not use cookies or local storage to identify visitors. Instead, it uses a server-generated identifier. Cookieless analytics still involves processing information about visits. Person profiles, general interaction autocapture, session recording, and surveys are disabled in our website configuration.

Analytics requests go to PostHog's EU endpoint. Learn more in PostHog's privacy policy.

How information is used

We use website information to operate and secure the site, understand its performance, and answer enquiries. Hosting, analytics, and communication providers process information as part of providing those services. Information may also be disclosed when required by law or necessary to protect legal rights.

Where data protection law requires a legal basis, we rely on legitimate interests in running and securing this website and responding to enquiries, subject to your rights. Where consent is required, we must obtain it before the relevant processing.

Providers may process information in countries other than your own. Applicable data protection requirements govern those transfers.

Retention

Our retention target for website analytics and routine hosting logs is 30 days. Provider-level operational records and backups may have different retention periods.

This period does not apply to correspondence. We keep messages and related records for as long as needed to handle your enquiry, maintain relevant business records, or meet legal obligations.

Your choices and rights

You decide what to share when contacting us. Please avoid sending passwords, payment details, or other sensitive information in an enquiry.

Depending on the law that applies to you, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict its use. You may also have the right to complain to your local data protection authority.

Send privacy requests to company@dogfood.software. We may need to verify your identity. We may not be able to link cookieless analytics records to a particular person.

Other services

Links to GitHub, WhatsApp, and other external websites take you to services with their own privacy policies. When you use a service to contact us, that service also processes your information under its own terms.

Using this website

Dogfood Software LLC provides this website to share information about our company and ways to contact us. These terms apply to your use of dogfood.software. Each product's Terms of Service and Privacy Policy are available on its respective product page or domain. These website terms do not replace those documents, a product licence, a service agreement, or any other agreement you have with us.

Use the website lawfully. Do not attempt unauthorised access, introduce malicious software, interfere with its operation, or use our contact details to send spam or abusive messages.

Content and licences

Website content may belong to us or to its respective owners. Respect the licences and permissions that apply to text, artwork, trademarks, and other materials.

Open-source code is governed by the licence supplied with it. These website terms do not remove permissions granted by an open-source licence or by applicable law.

Availability and responsibility

We may update or remove website content. We aim to keep information useful and accurate, but do not guarantee that the site will always be available, error-free, or up to date. External links do not mean that we control or endorse the linked service.

To the extent permitted by law, this website is provided “as is” and “as available”, without warranties, and we are not liable for losses arising from its use. Nothing in these terms excludes liability or limits rights that cannot legally be excluded or limited.